We accept returns within 30 days of purchase. Please follow the INSTRUCTIONS below to return your item: Package return item, receipt and/or proof of purchase securely in the original box, inside a padded envelope Mail to: Claire Sommers Buck Jewelry Attn: Returns 1811 Canterbury St. Austin, TX 78702 Once the item is received, CSB Jewelry will process the return. Please note, the refund can take 5-7 days to show up in your account. If you would like to exchange the item you bought, please follow the instructions above to return the item and then simply proceed by purchasing the new item online at www.clairesommersbuck.com/shop. Please don't hesitate to contact us with any questions!